Design, develop, and execute comprehensive test plans, test cases, and test scripts. Conduct manual and automated testing of web, mobile, and backend applications. Identify, document, and track software defects and collaborate with developers to resolve issues. Perform regression, integration, performance, and user acceptance testing (UAT). Work closely with developers and product managers to understand requirements and ensure they are met through testing. Continuously improve test processes, tools, and frameworks. Stay up-to-date with industry best practices, emerging testing technologies, and automation trends.  

Assist clients by troubleshooting technical issues and providing clear, step-by-step guidance. Communicate with clients to identify their needs, resolve concerns, and ensure satisfaction. Learn and understand our products in-depth to provide effective solutions and ensure clients can fully utilize our technology. Log technical issues and track resolution progress through our ticketing system. Participate in product training sessions for clients and internal teams.